Dog Daycare FAQ's

"Do I need to make a reservation?"

Reservations are recommended, but not required for daycare Monday through Friday. Drop-in space is limited so please call for the last minute drop-ins. Reservations are required Saturday and Sunday. 

"What if I need to cancel a reservation?"

Cancellations: 24-hour notice is required when canceling a daycare reservation. Cancellations with less than 24-hour notice will still be charged for the day. 

"How long do I have to use my package days?"

Daycare packages never expire, however once purchased daycare days are non-refundable or transferable. 

"Do I need to bring food?"

Food is not required during the daycare day. Most adult dogs do not eat during their daycare stay with us. Breakfast before arrival and dinner after pick up is recommended. Meal tickets can be purchased for an additional fee.

For puppies, the price of meal tickets is included for all those enrolled in our Puppy Kindergarten or other applicable training programs.

If your dog is not enrolled in a training program, and is on a three meal per day schedule, lunch can be fed with the purchase of a meal ticket.  Meal tickets may be purchased for $3 per ticket, $25 for a package of twelve tickets, or $40 for a package of 20 tickets. The meal ticket does not include the dog food. Appropriate food must be provided with a meal ticket.

"Can I bring my dog to daycare if they're sick?"

We ask that any dog with vomiting, diarrhea, coughs, or any illness that could be contagious, please be kept at home. The health of all of our clients’ dogs is very important to us and we strive to maintain a clean and safe environment for everyone. 

"Can I see video of my dog while they are in daycare?"

While Club Pooch does have internal surveillance cameras, there is no public access to this footage and it is used for security purposes only. However, you may see pictures or videos of your dog on our social media sites!

"What happens if I can't pick up my dog on time?"

You may have another person pick up your dog if you provide them with one of your Club Pooch security tags. We ask that you give advance notice if someone else has to pick up your dog. Pick up ends promptly at 6 pm. Dogs not picked up by 6 p, will be automatically rolled into boarding and charged an overnight fee. 

"Will my dog get along with the other dogs?"

Your dog has passed our temperament test, so they will be grouped with others dogs with similar size and temperament to make sure everyone gets along. Also, our play groups are closely monitored by our trained staff at all times.